Refund policy

Returns General Policy

Here at Becki Owens Living, we hand pick each and every item to ensure you’ll love it in your home as much as we do but every once in a while, a return is necessary. 

Customers are responsible for return shipping costs, which we will take out of your original order refund. Refunds will be made to the original method of payment, minus shipping and handling costs and a 15% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective, or incorrect. If you’re sure you need to return your item, keep reading.


ITEMS ELIGIBLE FOR RETURN:

  • Décor
  • Rugs
  • Mid-size furniture: side tables, poufs, ottomans, and other items under 30 pounds
  • Plug-in Lighting


ITEMS INELIGIBLE FOR RETURN:

(THIS EXCLUDES PRODUCTS THAT ARE DAMAGED UPON ARRIVAL)

  • Custom or made-to-order items, including art and furniture 
  • Large furniture: dining tables, armchairs, sofas, cabinets, sideboards, beds, and any other items over 30 pounds
  • Bedding, towels, and bath products (for sanitary reasons)
  • Hardwired lighting 
  • Final sale items 
  • Samples and swatches 
  • Items damaged through normal wear such as sun exposure, humidity, or other natural factors   


REQUIREMENTS TO RETURN AN ITEM:

  • Item has been delivered within the last 30 days
  • You must reach out to us before you make your return to obtain a Return Authorization Form. Any returns received without a RAF will be returned to the sender
  • Product must be unused and in its original packaging, including all original packaging material, factory information, and paperwork. NOTE: Please do not write on or put any markings on the outside of packaging. Packages that contain any writing or markings on outside of packaging will not be eligible for a refund
  • The item must be packaged exactly as it was shipped. Any variation in the repackaging could cause the item to be damaged in transit, making the return invalid 
  • Item is unused and uninstalled
  • If a return is delivered to our warehouse damaged due to insufficient packaging, then 50% of the available refund amount will be credited back to the original form of payment


How to Initiate a Return

OPTION 1. Reach out to us via email and we’ll send you a return authorization form and a shipping label.

STEPS:

  1. Reach out to us at customerservice@beckiowens.com 
  2. Print and fill out the Return Authorization Form and include this in your return
  3. Print the pre-paid shipping label we send you
  4. Attach it to the package and take your return to a drop-off location


OPTION 2. Return your item via your own preferred carrier.

STEPS:

  1. Reach out to us at customerservice@beckiowens.com to obtain a return authorization form
  2. Pack items in original packaging and return to:
  3. Becki Owens Living
    ℅  Stephanie Thomas / Returns Department 
    315 W 3400 S
    Nibley, UT 84321
  4. Be sure to include the provided Return Authorization Form in the package


REMEMBER:

Return items at your own risk. You must ensure the item is packaged exactly as you received it to avoid damages during shipping. We are not liable for damage caused by inadequate re-packaging or if the item is lost during the return process. Items that are damaged when we receive them will not be eligible for a refund.

Returns received with postage due will be returned to sender. Please allow three to five business days from the time we receive your return to conduct a quality control review and issue your refund. You will be notified via email once your refund has been issued. Please allow five to seven business days for the refund to post back to your account.


Damaged Product

Receiving damaged or defective product is rare, but it can happen. Please fully inspect your furniture at the time of delivery. During inspection if you notice any damages on your order please reject your package with the delivery specialist before they leave your home. They will remove the furniture piece from your home. This allows us to easily get a replacement out to you and it allows us to file a claim with the shipping carrier. This protects you! If you have accepted your order and notice any damages or defects after delivery inspection please notify our customer experience team within 48 hours. Any notifications or claims outside of this return window will be denied. 

Once again, if your order arrives damaged DO NOT accept or sign for your package. Please reject the package, notify us within 48 hours, and we will work with the carrier to get a replacement out to you.

Furniture that is refused for any reason besides damages or defects will be issued store credit for the cost of the item minus shipping and handling charges and a 15% restocking fee.

Send any damage claims to: customerservice@beckiowens.com 


Extended Holiday Return Window

Orders placed during our holiday period qualify for our extended holiday return window and may be returned within 45 days of delivery. Our holiday return window starts Thanksgiving Day and will run through New Years Day. Any purchases made before Thanksgiving Day and after New Years Day will not qualify for the extended holiday return window and will fall under our usual 30 day return policy.


Lighting Specifics

We cannot process a claim or issue a return on lighting that has been installed.  Installed lighting includes any lighting besides a table or floor lamp.

Furniture Specifics

If a defect is discovered in your new furniture item or delivery is refused, please contact our customer experience team within 48 hours and we will replace the defective item or schedule a service technician to repair the issue at no cost to you. 

Furniture that is refused for any other reason will be refunded store credit for the full price of the item minus shipping and handling fees, a 15 percent restocking fee, and any return shipping fees. 


Sale Item Specifics

We do not accept returns and exchanges, except for manufacturing defects, on any sale or clearance items. All Sale items are marked on the website with a “sale” tag

 

Cancellation Policy

Note, we cannot cancel orders for merchandise once the order has been transmitted to our vendors and fulfillment centers. If you would like to cancel your order you must do so within 24 hours of purchase. If you need to cancel your order please reach out to customerservice@beckiowens.com and include ORDER CANCELATION in the subject of your email. We cannot cancel orders that have shipped.