Shipping policy
Our furniture ships directly from artisan workshops and partner makers across the country â professional delivery options ensure your pieces arrive safely and beautifully. Standard delivery fees apply based on order size.
WHEN WILL MY ORDER SHIP?
Most of our medium to large furniture and dĂŠcor items will be delivered by a third-party service provider. Shipping times will vary, but in-stock items usually ship within three to four weeks of order receipt and custom pieces usually ship within eight to ten weeks, unless otherwise specified. The actual shipping time for each piece varies and can be found on the product page, transit time is usually 7-10 business days. During the holidays, shipping and processing lead times may be longer than normal. Please note, the shipping expectations listed on each product page may not include extended holiday shipping time frames.
Due to fluctuating stock levels as a result of COVID-19, we are seeing lead times anywhere from 1 week to 4+ months. We understand receiving your products on time is important to you and we are doing our best to ensure you receive your order within a reasonable time frame.
Remember, larger items, such as furniture, artwork, lighting, and rugs, have a longer lead time than smaller dĂŠcor pieces. So, please double-check each product page for anticipated shipping timeframes, backorder dates, and custom-piece lead times.
If you are looking for a specific delivery timeline, we encourage you to reach out to our team at customerservice@beckiowens.com prior to placing your order. Once your order is placed, we will provide regular shipping updates, but feel free to email us at any point for more specific information. We understand our shipping times may not work for your project timeline.
Shipping Details
We know when you purchase from Becki Owens Living youâre picking timeless pieces that you will enjoy for years to come. To ensure the safe delivery of your product, most orders will require a signature at delivery. As youâve made an investment for your home, weâre investing in you to ensure the safe delivery of your order.
Furniture Specifics
Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.Â
The local carrier agent representative will bring your order to the threshold of your home and require a signature. The delivery agent is not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.Â
We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If your order arrives damaged DO NOT accept or sign for your package. Please reject the package, notify us within 48 hours, and we will work with the carrier to get a replacement out to you.Â
If you have any questions about how your furniture item will be shipped and delivered, please email our Customer Experience team at customerservice@beckiowensliving.com.Â
Pillows, Textiles, and DĂŠcor Specifics
Information on product-specific lead times and shipping can be found in each individual product description. Carrier tracking information and shipping updates will be provided regularly once shipped. Transit times vary depending on product and location but once shipped, you should expect your order within two to seven business days.
Artwork Specifics
All of our artwork is custom, made-to-order and will take six to eight weeks for delivery, unless otherwise specified on the product page. Because all pieces are made-to-order, all artwork sales are final.
Rug Specifics
Most of our rugs ship within three to four weeks from the date your order is received and are delivered within a week after that.
Lighting Specifics
Most lighting items ship within two to three weeks from the date your order is received and are delivered within a week after that.
Backordered Item Specifics
Shipping times and stock updates are kept up to date by a dedicated team committed to making your shopping experience with Becki Owens Living as smooth as possible, but they are still estimates. Shipping timelines and production delays may occur and, when they do, our team will notify you of any changes as soon as possible.
Furniture and artwork orders cannot be canceled once they are placed, even due to a backorder. Once an order is created, it is sent to the manufacturer and a cancelation cannot be processed once the manufacturer has confirmed the order.
Damaged Product
If your order arrives damaged DO NOT accept or sign for your package. Please reject the package, notify us within 48 hours, and we will work with the carrier to get a replacement out to you.